We were delighted to re-open the Practice again on Monday 8th June and we have spent this week prioritising patients who have suffered dental problems during the lock-down period.
Our dedicated team have worked extremely hard over the last few weeks to implement new policies and procedures ready for re-opening the Practice to ensure that we continue to protect and safeguard all patients and members of staff. A summary of these changes can be found here.
We are confident that these measures are working effectively and so we are now able to start to invite patients back to the Practice for their routine dental examinations. We will be contacting all patients who have had their dental examinations cancelled during the lockdown period to re-book their appointments. However, in order to assist with social distancing measures, we will only be operating with a reduced number of surgeries and so re-booking invitations will be sent out in small patient groups, starting with patients who had their appointments cancelled first. At this moment in time, we would kindly request that patients don’t contact the practice to arrange a routine appointment until they have received their re-booking invitation.
Patients who already have a pre-booked exam appointment will receive an e-mail or text message as normal to remind them of their forthcoming appointment and this will include details of our new policies. Unfortunately, on some occasions it may be necessary to re-arrange appointments to reflect the change in hours of your regular dentist and we thank you in advance for your co-operation with this.
Please be aware that for the next few weeks appointments won’t be available with our dental hygienists. We are currently working on plans to allow the return of our hygienists and it won’t be long before Sally, Sarah and Toni are back treating patients. We will keep everyone informed with information regarding this and we will be in touch with all patients to re-arrange any cancelled hygiene appointments.
For anyone experiencing a dental emergency, please contact the practice on (01629) 812991 as normal. One of our dentists will be available for remote triage and advice and will assess whether you require an emergency appointment.
Kindly note that during the initial period of re-opening there will be a change to our regular opening times which will be as follows –
Many thanks for your co-operation during this very difficult time and we look forward to seeing everyone again in the very near future.
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