Our policies
Due care: our policies
The safety and well-being of all our patients is extremely important to us. We aim to deliver high quality dental treatment in a safe environment and take our clinical and legal obligations to our patients very seriously. Our key policies are published below; copies of all our policies are freely available from the practice.
Last updated September 2026
Policy documents
Each document opens in a new tab.
- Patient Complaints Procedure (PDF)
- Privacy Notice for Patients (PDF)
- Privacy Notice for Children (PDF)
- Privacy Notice for Staff (PDF)
- Patient Leaflet on Personal Information (PDF)
- Infection Prevention and Control Policy (PDF)
- Infection Prevention Procedures (PDF)
- Annual Statement on the Prevention and Control of Infections (PDF)
Regulation and registration
We are registered with and comply with the Care Quality Commission (CQC), the independent regulator of health and social care in England — view our profile on the CQC website.
All our dentists and dental hygienists are registered with the General Dental Council (GDC), and every member of our nursing team is either a registered Dental Care Professional or undertaking a recognised dental nursing qualification. General Dental Council, 37 Wimpole Street, London W1G 8DQ · gdc-uk.org
Accessible information
We aim to ensure that all patients get information they can easily access and understand. Induction loops are available, and all our practice literature can be provided in large print, easy read and braille. If you have particular communication needs or require specific support during appointments, please tell any member of staff or let us know via the contact form.
Questions?
We'd rather you asked
Ring reception on 01629 812 991 or ask any member of the team.