Frequently asked questions

We’re not taking on new NHS patients at the moment — Diamond Court is largely a private practice, and many of our patients spread the cost of routine care with a Denplan plan. We do still provide NHS treatment for some existing patients; reception can tell you more.

Yes — Denplan plans cover routine care for a monthly amount, and Denplan Essentials members get 10% off treatment.

Reception will offer the earliest suitable slot; genuine emergencies are prioritised the same day wherever possible.

Not at all — it’s one of the most common situations we see. Your first visit is about planning the way forward, not going over the past.

No. You’ll have a written estimate before treatment begins, and a revised estimate before we proceed with any change.

It depends on your oral health — we’ll assess at examination and recommend the most economical fit, not the biggest one.

Because teeth differ: a three-canal molar root treatment is simply more work than a one-canal incisor. Your written estimate is exact.

Our full private price list is a single PDF, always current — download it here, or ask at reception.

We aim for the same day. Ringing before 9am gives us the best chance of an early slot.

In hours: our normal fee per item, with an estimate before treatment. Out of hours: a call-out fee plus treatment — both on our price list. The call-out fee is covered with Denplan Dental Emergency and Injury Cover.

Call us — we’ll do our best, and emergencies are triaged on need.

Call immediately. Baby teeth are managed differently from adult teeth (never re-insert a baby tooth), and we’ll talk you through it on the phone.

Completely. There’s no charge, no obligation and no hard sell — just a dentist’s honest view of your options and what they’d roughly cost.

One of our dentists reviews every e-consultation personally. Your photo is stored securely, used only to advise you, and never shared.

Entirely up to you. Many people book a consultation to take things further; plenty just wanted to know what was possible. Both are fine.

It can’t diagnose pain, check gum health or replace an examination — a photo only shows so much. If something needs looking at properly, we’ll say so honestly.