We would like to make all patients aware of a recent data security incident that may have affected your personal data. As an organisation, Diamond Court Dental Practice is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This notice is issued in line with our obligations under GDPR Article 33, which mandates that we notify patients when their data may have been compromised in a data breach.

What Happened?

On Tuesday 9th September 2025, we became aware of a breach in our systems that resulted in the unauthorised access to certain personal data. The breach occurred at approximately 1.48pm on 9th September when a phishing e-mail was sent to all the e-mail addresses that had previously received an e-mail from our Practice account.  The e-mail contained a link to a website requesting payment for our services.

Upon discovering the unauthorised e-mail, we immediately suspended our e-mail account and took the necessary actions to mitigate the impact and ensure the safety of your data.

We acted swiftly by launching an internal investigation and engaging third-party cybersecurity experts to assist. We also notified the relevant supervisory authority, the Information Commissioner’s Office (ICO), as required under GDPR.

What Information Was Affected?

The breach involved subject’s e-mail addresses.

No access was gained to any other personal data.  Health, financial and dental records remained secure and were not accessed by any third parties.

Measures We Have Taken to Ensure GDPR Compliance

In accordance with GDPR, we have taken the following steps:

1. Promptly reported the breach to the ICO within 72 hours of discovery, as required by GDPR Article 33.
2. Engaged cybersecurity experts to investigate the incident, identify the source, and address any vulnerabilities in our system.
3. Implemented additional security measures to prevent further unauthorised access, including the changing of passwords.
4. Informed all patients that, in compliance with GDPR Article 34, their data may have been impacted by this breach.  Attempts were made to warn all patients of the breach via a text message* which was then followed up by either an e-mail or a letter.

*Please note that due to restrictions in the number of allowable characteristics and the volume of text messages that had to be sent out, the end of the text message that you received may have been missed off.

What You Can Do

We would encourage all patients to delete the unauthorised e-mail without opening it up.  We would also advise patients to run their anti-virus software to check for viruses or malware on their personal computers and devices.

Next Steps

We are continuing to monitor the situation closely and will provide updates if further significant developments arise. If you have any concerns or would like more information regarding your rights under GDPR, please feel free to contact us by phone on (01629) 812991 or by writing to the address at the bottom of this page.  We are also happy to provide additional details on the measures we’ve taken to safeguard your data and our ongoing efforts to prevent future incidents.

We would like to take this opportunity to sincerely apologise for any inconvenience, distress or upset this incident may have caused and appreciate your understanding as we address this matter.

Yours sincerely,

Paul Flint

We would like to take this opportunity to wish all our patients a Merry Christmas and a Happy New Year!

Below are our modified opening hours during the festive period –

• Monday 23rd December – NORMAL WORKING HOURS (8.15am – 5pm)
• Tuesday 24th December – NORMAL WORKING HOURS (8.15am – 5pm)
• CHRISTMAS DAY – CLOSED
• BOXING DAY – CLOSED
• Friday 27th December: 9am – 4pm
• Saturday 28th December – CLOSED
• Sunday 29th December – CLOSED
• Monday 30th December: 9am – 4pm
• Tuesday 31st December: 9am – 4pm
• NEW YEARS DAY – CLOSED
• Thursday 2nd January: NORMAL WORKING HOURS (8.15am – 5pm)
• Friday 3rd January: NORMAL WORKING HOURS (8.15am – 5pm)

Private and Denplan patients who require out-of-hours emergency treatment or advice should contact the Practice on (01629) 812991 and listen to the instructions on our answerphone.

NHS patients requiring out-of-hours emergency dental care should contact NHS 111 for further advice.

We are very sad to have to share with patients that Carole Parker has decided to retire at the end of January 2024.  Carole has worked as a dentist in the local area since qualifying more than 40 years ago, initially running her own successful Practice in nearby Bamford and then, more recently, the last 7 years working with us at Diamond Court.

Carole’s dedication to her patients is second to none and her kind and friendly nature will be sorely missed.  We are sure that all patients would like to join the staff at Diamond Court in wishing Carole a well-deserved retirement and all the very best for the future.

Carole has been carefully planning her retirement over the last 12 months and all of Carole’s patients have been moved on to the lists of one of our other existing dentists.  If any patient is unsure who their new dentist will be or, if there is anything we can do to help with this transition, then please feel free to speak to one of our reception team.

Once again congratulations to Carole on a wonderful career!

We would like to take this opportunity to wish all our patients a Merry Christmas and a Happy New Year!

Below are our modified opening hours during the festive period –

• Friday 22nd December – NORMAL WORKING HOURS (8.15am – 5pm)
• Saturday 23rd December – CLOSED
• Sunday 24th December – CLOSED
• CHRISTMAS DAY – CLOSED
• BOXING DAY – CLOSED
• Wednesday 27th December: 9am – 4pm
• Thursday 28th December: 9am – 4pm
• Friday 29th December: 9am – 4pm
• Saturday 30th December – CLOSED
• Sunday 31st December – CLOSED
• NEW YEARS DAY – CLOSED
• Tuesday 2nd January: NORMAL WORKING HOURS (8.15am – 5pm)

Private and Denplan patients who require out-of-hours emergency treatment or advice should contact the Practice on (01629) 812991 and listen to the instructions on our answerphone.

NHS patients requiring out-of-hours emergency dental care should contact NHS 111 for further advice.

Due to the dangerous driving conditions and flooding of numerous roads in the local area, the Practice will be closed on Saturday 21st October.

The weather is forecasted to improve during the weekend so we plan to open as normal on Monday morning.

Due to the overnight snow and dangerous travelling conditions, the Practice will be closed until at least 10am this morning when we will reassess whether it is safe to open for the rest of the day. We will be in touch with any patients who need to have their appointments re-arranged.  We would be most grateful if patients could contact the Practice directly if they need to cancel their appointments.

Below are our modified opening hours during the Easter period –

• Thursday 6th April – NORMAL WORKING HOURS (8.15am – 5pm)
• Good Friday (7th April) – CLOSED
• Saturday 8th April – CLOSED
• Sunday 9th April – CLOSED
• Monday 10th April (BANK HOLIDAY) – CLOSED
• Tuesday 11th April: NORMAL WORKING HOURS (8.15am – 5pm)

Private and Denplan patients who require out-of-hours emergency treatment or advice should contact the Practice on (01629) 812991 and listen to the instructions on our answerphone.

NHS patients requiring out-of-hours emergency dental care should contact NHS 111 for further advice.

We carry out regular patient surveys to enable us to improve the running of the practice and the way we deliver patient care.  Thank you to all patients who have contributed to our most recent survey – the results of this survey can be accessed here.

Our current patient survey remains active and can be accessed here.

We would like to take this opportunity to wish all our patients a Merry Christmas and a Happy New Year!

Below are our modified opening hours during the festive period –

• Friday 23th December – NORMAL WORKING HOURS (8.15am – 5pm)
• Christmas Eve – CLOSED
• Christmas Day – CLOSED
• Boxing Day – CLOSED
• Tuesday 27th December (BANK HOLIDAY) – CLOSED
• Wednesday 28th December: 9am – 4pm
• Thursday 29th December: 9am – 4pm
• Friday 30st December: 9am – 4pm
• Saturday 31st December – CLOSED
• Sunday 1st January – CLOSED
• Monday 2nd January (BANK HOLIDAY) – CLOSED
• Tuesday 3rd January: NORMAL WORKING HOURS (8.15am – 5pm)

Private and Denplan patients who require out-of-hours emergency treatment or advice should contact the Practice on (01629) 812991 and listen to the instructions on our answerphone.

NHS patients requiring out-of-hours emergency dental care should contact NHS 111 for further advice.

Everyone at the Practice was deeply saddened by the death of Queen Elizabeth II.  As a mark of respect, the Practice will be closed on Monday 19th September 2022 for the Queen’s Funeral.

Out-of-hours emergency treatment and advice will be available to Denplan and Private patients – this can be accessed by contacting the Practice on (01629) 812991 and following the instructions on our answerphone.

NHS patients requiring out-of-hours emergency dental care should contact NHS 111 for further advice.