News - Diamond Court Dental Practice

Important information for patients with an appointment (from 19/7/21 onwards)

Throughout the current coronavirus pandemic our first priority has been the safety and well-being of our patients and staff and this continues to be the case.  Although the remaining COVID-19 restrictions have been lifted among the general population, we still need to act cautiously to stop the spread of the virus.  The Chief Dental Officer has confirmed that most COVID-19 restrictions within dental practices should remain in place and we thank you in advance for your understanding and co-operation with this.  A summary of the current COVID-19 standard operating procedures are listed below –

 

Pre-arrival –

◊  Patient’s MUST cancel their appointment and self-isolate if:

  • you have any symptoms of COVID-19 – a high temperature; a new, continuous cough or a loss or change to your sense of smell or taste;
  • you’ve tested positive for COVID-19
  • someone that you live with has symptoms or has tested positive;
  • you’ve been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app
  • you have arrived in England from abroad froma “red list” country, or from an “amber list” country and are not fully vaccinated (click here for further details)

Anyone presenting with any COVID-19 symptoms should arrange a PCR test immediately and stay at home until they have received their results.  

 

◊  If you consider yourself to be extremely clinically vunerable to COVID-19 then please contact the Practice on (01629) 812991 to discuss this with a member of our dental team.

◊  All patients will be sent a secure link via email or text message to the documents that would normally be completed at the practice.  To help reduce paperwork we would be most grateful if these forms are completed electronically prior to your appointment on either a tablet, smartphone or PC.

◊  To help with social distancing you can be accompanied by a maximum of one carer or parent, if necessary, but we would politely request that any other members of family wait outside the premises.

◊  Please ensure that you only bring essential personal items with you to your appointments.

◊  Patients must wear a face mask during their visits to the practice, unless medically exempt.  Please be aware, however, that due to national shortages in PPE we will be unable to supply masks for this purpose.

◊  At the practice, the upstairs toilet facilities will be closed to patients and will be allocated for staff-use only.  The downstairs toilet facilities will be locked and only opened on request – instructions will be left on the entrance to the facilities.  This is because all the surfaces within the toilet facilities will need to be disinfected after every single use.  The facilities won’t therefore be available for toothbrushing during this time.

 

Upon arrival at the Practice –

◊  Please try to arrive as close to your appointment time as possible.

◊  In line with updated guidance, we are now able to operate the Practice with an open door policy and patients are able to enter the premises upon arrival.  However, to help with social distancing there will be a maximum number of patients that are allowed in our waiting room at any one time so patients may be politely asked to wait outside until their appointment.

◊  Upon entering the Practice please disinfect your hands with antibacterial gel at our hand hygiene station and check-in at our reception desk.

◊  Floor markers are present inside the practice to aid with social distancing and the chairs in the waiting room have been positioned 2m apart.

◊  To help with cross-infection control, all the literature and policies in the waiting room have been temporarily removed – if you require any leaflets or copies of our policies then please see our receptionist after your appointment who will be more than happy to help.

◊ For the foreseeable future our clinicians will not be collecting patients in person and instead will be calling them to the surgeries via the big screen in the waiting area.

◊  When you are called into our surgeries, you will find that our clinicians will already be dressed in the appropriate PPE including masks and face shields and they will remain like this for the duration of your appointment.  You may also notice some of our non-clinical staff are also wearing PPE.  We appreciate that this can sometimes be very daunting and seem impersonal but we hope you understand why this is necessary during these times.  Some of the procedures we carry out generate aerosols (fine particles in the air) which means that we have to wear enhanced PPE and this looks different to what you will have seen us wear before.  This may be a little bit scary at first for young children so it would perhaps be a good idea just to pre-warn them about this.

◊  Before commencing any treatment, your dentist will present you with a treatment plan on an ipad and will ask if you would like a copy sending to you by e-mail.

◊  Upon leaving the surgery, please immediately disinfect your hands at one of our hand hygiene stations.  An additional station is positioned on the first floor landing.

◊  After your appointment we would be most grateful if you would visit our reception desk before your departure where our receptionist will assist you with your invoice and book any further appointments.  We would politely request that wherever possible any payments are made by card (preferably contactless) or Apple Pay.  

 

Once again we would like to express our sincere thanks for all your understanding and assistance with these new protocols and we look forward to seeing you at your next appointment!

 

Please wear a face mask!

Job vacancy – Apprentice Dental Nurse

We are currently looking to recruit an Apprentice Dental Nurse to join our hardworking and dedicated dental team.

Full details, including the application process, can be found here.

The deadline for applications is 24th July 2021.

The Practice will remain OPEN during the current national lockdown

Following the Prime Minster’s announcement tonight regarding a further national lockdown (commencing 5th January 2021), we have received confirmation that dental services will be allowed to continue and that the general public are legally permitted to leave their homes to access their dental appointments.  The Practice will continue to remain open for both urgent and routine dental care and any existing appointments will remain the same unless otherwise notified.

The health and well-being of our staff and patients remains our priority and the Practice is currently operating with a reduced number of surgeries to limit the number of people within the premises at any one time.  This means that the availability and choice of appointments is limited and we thank everyone in advance for their patience and understanding with this matter.

To help improve access, the Practice opening hours have temporarily been extended as follows –

  • Monday, Wednesday, Thursday – 8.15am – 7.45pm;
  • Tuesday – 8.15am – 5.15pm;
  • Friday – 8.15am – 5pm;
  • Saturday (by arrangement only) – 9am – 12.30pm

 

Any patients requiring an appointment should contact our reception as normal on (01629) 812991.

Please be aware that we have made numerous changes to our standard operating procedures and a summary of our new patient journey and rules regarding attendance can be found here.  Kindly note that it is essential that these are read prior to your appointment.

We thank-you for continuing to entrust us with your dental care and look forward to seeing you at your next visit!

 

Opening hours during Tier 4 restictions

We would like to confirm that the Practice will remain open during the current Tier 4 coronavirus restrictions for both urgent and routine dental appointments.  Official government guidance states that the general public are allowed to leave their homes to access medical services and the Chief Dental Officer for England has confirmed that this includes dental services.

The health and well-being of our staff and patients remains our priority and the Practice is currently operating with a reduced number of surgeries to limit the number of people within the premises at any one time.  This means that the availability and choice of appointments is limited and we thank everyone in advance for their patience and understanding with this matter.

To help improve access, the Practice opening hours have temporarily been extended as follows –

  • Monday, Wednesday, Thursday – 8.15am – 7.45pm;
  • Tuesday – 8.15am – 5.15pm;
  • Friday – 8.15am – 5pm
  • Saturday (by arrangement only) – 9am – 12.30pm

 

Any patients requiring an appointment should contact the Practice on (01629) 812991 and a member of our reception team will be available to arrange a convenient appointment.

Please be aware that we have made numerous changes to our standard operating procedures and a summary of our new patient journey can be found here.

Christmas Opening Hours 2020

We would like to take this opportunity to wish all our patients a Happy Christmas and New Year!

Below are our modified opening hours during the festive period –

  • Thursday 24th December: 9am – 4pm
  • Christmas Day – CLOSED
  • Boxing Day – CLOSED
  • Sunday 27th December – CLOSED
  • Monday 28th December (BANK HOLIDAY) – CLOSED
  • Tuesday 29th December: 9am – 4pm
  • Wednesday 30th December: 9am – 4pm
  • Thursday 31st December: 9am – 4pm
  • Friday 1st January – CLOSED
  • Saturday 2nd January – CLOSED
  • Sunday 3rd January – CLOSED
  • Monday 4th January: NORMAL WORKING HOURS (8.15am – 8pm)

Private and Denplan patients who require out-of-hours emergency treatment or advice should contact the Practice and listen to the instructions on our answerphone.

An out-of-hours emergency service is held at Scarsdale, Chesterfield, for NHS patients – please contact the Practice on our normal phone number and details can obtained from our answerphone message.

The Practice will remain OPEN during lockdown

We would like to confirm that the Practice will remain open during the forthcoming COVID-19 lockdown period (5th November 2020 – 2nd December 2020) for both urgent and routine dental appointments.  Official government guidance states that the general public are allowed to leave their homes to access medical services and the Chief Dental Officer for England has confirmed that this includes dental services.

The health and well-being of our staff and patients remains our priority and the Practice is currently operating with a reduced number of surgeries to limit the number of people within the premises at any one time.  This means that the availability and choice of appointments is limited and we thank everyone in advance for their patience and understanding with this matter.

To help improve access, the Practice opening hours have temporarily been extended as follows –

  • Monday, Wednesday, Thursday – 8.15am – 8pm;
  • Tuesday and Friday – 8.15am – 5pm;
  • Saturday (by arrangement only) – 9am – 12.30pm

 

Any patients requiring an appointment should contact the Practice on (01629) 812991 and a member of our reception team will be available to arrange a convenient appointment.

Please be aware that we have made numerous changes to our standard operating procedures and a summary of our new patient journey can be found here.

 

Appointments – Update

Non-urgent appointments –

We are currently able to offer our full range of non-urgent services, including –

  • Dental examinations (check-ups)
  • Hygienist appointments
  • Dental implant assessments and treatment
  • Aerosol-generating procedures (such as fillings, crowns and bridges)

 

Any patients requiring an appointment should contact the Practice on (01629) 812991 and a member of our reception team will be available to arrange a convenient appointment.

The health and wellbeing of our staff and patients remains our priority and the Practice is currently operating with a reduced number of surgeries to limit the number of people within the premises at any one time.  This means that the availabilty and choice of appointments is limited and we thank everyone in advance for their patience and understanding with this matter.

To help improve access, the Practice opening hours have temporarily been extended as follows –

  • Monday, Wednesday, Thursday – 8.15am – 8pm;
  • Tuesday and Friday – 8.15am – 5pm;
  • Saturday (by arrangement only) – 9am – 12.30pm

 

For patients with dental appointments, a summary of our new operating procedures can be found here

 

Emergency appointments –

Patients with dental emergencies will be triaged over the phone to assess whether a face-to-face appointment at the Practice will be required.

For out of hours emergencies, patients should contact the Practice as normal and listen to the instructions on the answerphone message.

 

 

Dental Hygienist appointments

Following the successful phased re-opening of the Practice we are now in a position to be able to offer appointments with our dental hygienists.

The well-being of our patients and staff remains our number one priority and we have implemented a number of changes to the way in which we operate to keep everybody as safe as possible.  In order to ensure that we continue to provide the highest standard of care please be aware that this has meant that we have had to increase the length of hygienist appointments and adjust our fees accordingly.  The charge for a routine hygienist appointment (30 minutes) will now be £76.50.

To help with social distancing, please also be aware that the Practice is currently running with a reduced number of surgeries and so the choice of appointments with our hygienists will be limited and we thank you in advance for your understanding with this matter.

Further information on our new procedures can be found here.

 

Routine appointments now available

We were delighted to re-open the Practice again on Monday 8th June and we have spent this week prioritising patients who have suffered dental problems during the lock-down period.

Our dedicated team have worked extremely hard over the last few weeks to implement new policies and procedures ready for re-opening the Practice to ensure that we continue to protect and safeguard all patients and members of staff.  A summary of these changes can be found here.

We are confident that these measures are working effectively and so we are now able to start to invite patients back to the Practice for their routine dental examinations.  We will be contacting all patients who have had their dental examinations cancelled during the lockdown period to re-book their appointments.  However, in order to assist with social distancing measures, we will only be operating with a reduced number of surgeries and so re-booking invitations will be sent out in small patient groups, starting with patients who had their appointments cancelled first.  At this moment in time, we would kindly request that patients don’t contact the practice to arrange a routine appointment until they have received their re-booking invitation.

Patients who already have a pre-booked exam appointment will receive an e-mail or text message as normal to remind them of their forthcoming appointment and this will include details of our new policies.  Unfortunately, on some occasions it may be necessary to re-arrange appointments to reflect the change in hours of your regular dentist and we thank you in advance for your co-operation with this.

Please be aware that for the next few weeks appointments won’t be available with our dental hygienists.  We are currently working on plans to allow the return of our hygienists and it won’t be long before Sally, Sarah and Toni are back treating patients.  We will keep everyone informed with information regarding this and we will be in touch with all patients to re-arrange any cancelled hygiene appointments.

For anyone experiencing a dental emergency, please contact the practice on (01629) 812991 as normal.  One of our dentists will be available for remote triage and advice and will assess whether you require an emergency appointment.

Kindly note that during the initial period of re-opening there will be a change to our regular opening times which will be as follows –

  • Monday-Friday: 9am – 5.30pm  (closed for lunch between 1pm-2pm)

Many thanks for your co-operation during this very difficult time and we look forward to seeing everyone again in the very near future.